Hamdan- Mansour A, Aboshaiqah A, Thultheen I, M Salim W, N Azzeghaiby S, A Anani M, et al. Communication Skills of Physicians and Patients’ Satisfaction. Available from: īiglu M-H, Nateq F, Ghojazadeh M, Asgharzadeh A. The Importance of Physicians’ Communication Skills and Patients’ Satisfaction. Narenjiha M, Haghighat S, Bahaddor H, Shajari J, Jameie SB. Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool. Assessing Competence in Communication and Interpersonal Skills: The Kalamazoo II Report: Acad Med. Available from: ĭuffy FD, Gordon GH, Whelan G, Cole-Kelly K, Frankel R. Nurse communication in health education: Patients’ perspective. Communication skills, cultural challenges and individual support: challenges of international medical graduates in a Canadian healthcare environment. Hall P, Keely E, Dojeiji S, Byszewski A, Marks M. Promoting effective communication between nurses and mechanically ventilated patients. Available from: ĭithole KS, Thupayagale-Tshweneagae G, Akpor OA, Moleki MM. Communication in healthcare: a narrative review of the literature and practical recommendations.
Vermeir P, Vandijck D, Degroote S, Peleman R, Verhaeghe R, Mortier E, et al. Clinical Skills and Communication in Nursing Students. Available from: įerreira M, Silva D, Pires A, Sousa M, Nascimento M, Calheiros N. Assessment of Interpersonal Communication Skills Among Sari Health Centers’ Staff. Siamian H, BagheriNesami M, Nia R, Nezhad F, Akbari H, Balaghafari A, et al. Available from: '_satisfaction_about_nurses'_competency_in_practicing_communication_skills (PDF) Patients’ satisfaction about nurses’ competency in practicing communication skills. There were no significant association between the client satisfactions of doctors with their socio-demographical characteristics. There was no significant association between the communication skills of doctors with the following variables: age of the client (p = 0.096), gender (p = 0.315), religion (p = 0.653), educational level (p = 0.615), type of health care services (p = 0.469), and number of visits per year (p = 0.089).Ĭonclusion: study revealed that 26% of clients who were very satisfied with physician’s communication skills, and 36.3% were satisfied, and 6.7 % dissatisfied. 34.4% of the clients visit the PHC center more than four times per year, 26% visit the center four times per year, and 25% of the clients visit the center three times per year. Around one third (34.3%) of the clients attended the PHC centers for immunization, 32% for checkup, and 23% for medical treatment. Around two thirds (64.3%) of the clients were females, and 80.3% of the clients were Muslims. The majority (71%) of the clients aged less than 40 years. Result: The mean age + SD was 35.0 + 10.8 years, ranging from 19 to 70 years.
The data were collected at the period of 15 th of April, 2019 to 1 st of July, 2019. Methods: Quantitative design, cross-sectional descriptive study was conducted to determine the level of client’s satisfaction toward communication skills of doctors in four primary health care centers. This study aimed to identify level of satisfaction of clients with communication of doctors in primary health care centers and to find out the association between client’s satisfaction and their socio-demographics. Abstractīack ground and Objectives: Effective communication is important at all steps of human life, most especially in healthcare organizations because it enables good relationships between doctors and clients and helps them in challenging healthcare choices. Department of Community, College of Nursing, Hawler Medical University, Erbil, Kurdistan Region, Iraq.Ĭommunication Skill, Client Satisfaction, Doctors.
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